Refund policy
Overview
At ResellSpot, we aim to provide reliable digital supplier-access products and a smooth customer experience. Please review this Refund Policy carefully before completing your purchase.
Digital Products
All products sold by ResellSpot are digital products.
After payment, access to your purchased product is automatically added to your ResellSpot account under My Purchases.
Your purchase provides access to supplier/source information and related ordering guidance. You are not purchasing the physical product shown in the product images.
Because digital access is provided after purchase, refunds are generally not available once the digital product has been delivered or accessed, subject to any mandatory consumer rights that may apply.
Supplier Access & Updates
Your purchase includes continued access to the supplier/source information associated with the product.
If a supplier link becomes unavailable, changes, or stops offering the product, ResellSpot may:
- Update the supplier/source link
- Provide an alternative available source
- Provide additional instructions or assistance
Updated information will normally be made available directly through My Purchases.
A supplier becoming unavailable does not automatically qualify the purchase for a refund if we are able to provide a working replacement or alternative source.
If we verify that the purchased source is permanently unavailable and we are unable to provide a reasonable replacement, a refund may be considered.
Refunds Will Generally Not Be Issued For
- Change of mind or buyer's remorse
- Failure to read the product description before purchasing
- Mistaking the digital supplier-access product for the physical item
- Dissatisfaction after digital access has been provided
- Changes in a third-party supplier's prices
- Shipping costs charged by a supplier or purchasing agent
- Delivery times for physical products ordered from third parties
- Issues arising from a separate transaction with a supplier, marketplace or purchasing agent
Transactions with third-party suppliers or purchasing agents are separate from your purchase with ResellSpot and are subject to the third party's own terms and policies.
Technical or Access Issues
If you are unable to access your purchased product through My Purchases, please contact us so we can investigate and restore access where possible.
If there is an issue with a supplier/source link, use the Report Issue option available inside your purchase page.
Please provide your:
- Order number
- Email address used at checkout
- Description or screenshot of the issue
Our support team will review the issue and make reasonable efforts to resolve it.
How to Contact Us
For refund, access or purchase-related questions, please use our:
Final Note
By purchasing from ResellSpot, you acknowledge that you are purchasing digital supplier/source access information and not the physical product displayed in the product images.
Please review the product description carefully before completing your purchase.
Any statutory or mandatory consumer rights available under applicable law remain unaffected.