Shipping policy
Overview
ResellSpot sells digital products only. No physical products are shipped by ResellSpot.
This policy explains how digital purchases are delivered and how customers can access their purchased supplier/source information.
Digital Delivery
After successful payment, your digital purchase is automatically added to your ResellSpot account under:
There you can access the supplier/source information associated with your purchased product, relevant product information, and applicable ordering guidance.
You are not purchasing the physical item shown in the product images.
Delivery Time
Digital access is normally provided immediately after successful payment.
In some cases, a short delay may occur due to payment processing or system updates.
If your purchase does not appear in My Purchases after payment has been confirmed, please contact us for assistance.
Account Access
To access your purchases, sign in using the same email address used during checkout.
Your purchased digital products are linked to your ResellSpot account and purchase history.
It is your responsibility to ensure that the email address entered during checkout is accurate.
If you used a different email address or are having difficulty accessing your account, please contact us and provide your order information so we can investigate.
Ongoing Access and Source Updates
Purchases may include continued access to the supplier/source information associated with the product.
If a supplier link changes, becomes unavailable or needs to be replaced, ResellSpot may update the latest available source information directly inside My Purchases.
You do not normally need to purchase the same digital product again simply because a source link has been updated.
Physical Product Orders
ResellSpot does not sell or ship the physical products displayed in product listings.
If you choose to purchase a physical product from a supplier, marketplace or purchasing agent using information provided through ResellSpot, that purchase is a separate transaction between you and the third party.
Shipping fees, delivery times, customs charges and other costs relating to the physical product are determined by the applicable supplier or purchasing agent.
Access or Source Issues
If you experience an issue with a supplier/source link, you can use the Report Issue option available inside your purchase page.
For account or access problems, please contact us through:
Please include:
- Your order number
- The email address used at checkout
- A short description or screenshot of the issue
Our support team will review the issue and make reasonable efforts to assist you as quickly as possible.